InfoPlus Manufacturer Support Analysis

Manufacturer sales life cycle and end-of-support announcements present both liabilities and opportunities. Channel Partners face liabilities in that there is no longer a set fixed cost for EOL replacement parts, nor any guarantee of parts availability. The financial viability of maintenance contracts is therefore threatened.

Avaya and Heritage Nortel Enterprise Users face similar issues. Without updating their equipment, they face the potential of extended outages due to hardware failures. Shouldn't we be doing more than just rolling the dice?

If you were a maintenance customer, wouldn't you want to know which of your equipment is effected by manufacturer EOL notices? Wouldn't you want a migration plan to ensure the continued integrity of your system? And that's the opportunity.

The InfoPlus Manufacturer Support Analysis is included with each InfoPlus Site Survey, and each system's "Overall Impact Rating" is a search criteria in the InfoPlus Online Services Portal. The InfoPlus Manufacturer Support Analysis assesses system, software, CPU, shelves, cards and sets individually, and provides detailed information regarding the current manufacturer sales life cycle support policy of each component.

Designed for presentation to the customer, the InfoPlus Manufacturer Support Analysis is a necessary first step in customer upgrade planning.