FOR IMMEDIATE RELEASE
Bristol Capital and Norstan Communications Announce Distribution Agreement
Montvale, NJ - June 1, 2003 -- Bristol Capital, a leading remote service bureau serving the PBX/VoIP marketplace, today announced that Norstan Communications will begin marketing and distributing the company's InfoPlus PBX Management Services throughout the U.S. and Canada under private label. Bristol Capital will also be providing several vendor support solutions including maintenance contract renewal support, remote system support, customer management and a variety of custom engineering solutions.
Under the new multi-year agreement, Norstan will incorporate InfoPlus Services into its Nortel and Siemens voice maintenance services portfolio. In addition, Bristol Capital will also provide several vendor support solutions designed to help Norstan reduce operating costs, identify and establish new revenue streams, attract new maintenance customers and streamline the way it manages its installed base of voice CPE customers.
Highlights of the partnership include a web-based PBX customer management database and private-label web portal that allows Norstan and its customers to share important system data, reports and studies with a click of a mouse. In addition to online MAC ticketing and access to security, traffic and asset management information, customers will have access to several disaster recovery utilities designed specifically for the Nortel PBX platform. Among these utilities is the industry's only self-directed, platform-independent data recovery service that enables customers to perform complete database restorations on their Nortel PBX systems even if they do not have access to a technician or their original system disks. And since Bristol Capital operates as a remote service bureau, customers are not required to install buffer boxes or expensive software to take advantage of the services.
"Rarely do I get an opportunity to work with a vendor just as they're entering a new market segment, so I'm particularly excited that Norstan has chosen InfoPlus Services as the cornerstone of their newly-formed Nortel services portfolio" adds Richard Cabelo, Managing Partner for Bristol Capital. "Norstan's strong commitment to customer services dominates the way they do business - that became clear to me the first time I visited their headquarters. In short order, they've raised the bar in terms of how Nortel PBX customers should be serviced, and we're glad to be a part of their plan."
About Norstan Communications
Headquartered in Minneapolis and servicing more than 18,000 customers, Norstan Communications is the largest product-independent communications technology company targeting the enterprise market in North America. The company delivers outstanding solutions and services to select corporate end-users and channel partners. Visit the company's web site at www.norstan.com.About Bristol Capitol
Recognized for a significant number of industry "Firsts", Bristol Capital continues to move the industry towards improved, knowledge-based PBX/VoIP servicing. Bristol Capital's suite of InfoPlus PBX Management Services includes several applications that address key areas of PBX management ranging from capacity planning and system security to remote disaster recovery and customized software migrations. Bristol Capital also offers a robust portfolio of CPE vendor support solutions and provides outsourced support for many of the indutry's largest equipment and service providers. For specific information regarding InfoPlus Services contact Richard Dean Cabelo, Managing Partner, at 201-476-0600 or by email rdc@infoplusonline.com.