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Bristol Capital knows that successful customer management starts with the discovery process, which is why Bristol Capital offers the InfoPlus Site Survey. Conducted remotely, the InfoPlus Site Survey can be produced and delivered online in as little as one hour, and has been helping CPE distributors turn back-office functions into revenue-generating activities for more than a decade.
- Reduce operating costs - InfoPlus Site Surveys cost far less than the typical physical survey
- No additional hardware, software or headcount required
- Divert technician resources to more critical customer issues
- Turn a back-office function into a revenue-generating activity
Each web-enabled survey is performed using intelligent data gathering techniques that result in full bay-face layouts, accurate software and hardware inventories, a benefit-driven End of Life Analysis and email notifications containing itemized sales and service opportunities. And web access means that you can share the data across multiple business channels without leaving your computer.
It's not enough to know what you have - you need to know how it's put together. Bristol Capital pioneered the "PBX SourceBook" over a decade ago. Containing more than 30 graphical and textual reports ranging from Station Templates to Privilege Groups, the InfoPlus SourceBook constitutes a complete audit of a Nortel or Avaya PBX system. For example, the SourceBook's Action Items report will help you quickly identify and resolve programming conflicts and capacity issues before they affect service quality. And the detailed equipment maps virtually eliminate the need for physical site surveys and can assist in planning for system expansions. View it online or just keep a copy in your switchroom. For more active PBX systems, schedule SourceBook updates throughout the year to keep tabs on your PBX and simplify the job of communications management.
For Nortel users with more rigorous business contingency requirements, we offer GuardianService - the industry's only PBX management service that combines dynamic, online PBX reporting with a remote data protection and true, platform-independant disaster recovery. GuardianService subscribers receive monthly updates of the InfoPlus SourceBook, Site Survey and End of Life Analysis. Additionally, full binary and textual raw data backups are performed on a scheduled basis. In the event of a hardware or software failure, vendors and their customers may access and upload critical PBX database files online 24 hours a day, 7 days a week. Bristol Capital also offers fully-assisted data uploads for those systems that experience catastrophic failure or when cross-platform data transfers are necessary.
Bristol Capital has been developing custom solutions for Nortel equipment vendors since 1990, which is why the Nortel Networks Enterprise Software Group turns to us for outsourced support on critical projects. So, if you're juggling a number plan conversion across 100 PBX systems or you need triple-redundant disaster recovery and data storage spanning three continents, give us a call - we can help.
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Bristol Capital's InfoPlus Traffic Study is the most widely-used traffic study solution in the CPE industry and continues to set the standard for accuracy, reliability and ease-of-use. From trunk recommendations to processor utilization, our study covers it all. Data is presented in full color graphics, and our recommendations are made using customer-friendly language that eliminates the need for engineering support. Multiple studies can be performed simultaneously, and the study supports both domestic and international locations. The InfoPlus Traffic Study supports Nortel, Avaya and Siemens 9006 PBX platforms.
InfoPlus Call Management Services combine call accounting/CDR and ongoing traffic analysis into a flexible, secure web-based solution that can help your customers optimize performance while controlling telecommunications costs. The service is scalable so it matches customer growth without additional capital investment. All that's required is a small buffer box which is placed on your LAN. As data is collected from the PBX, it is pushed to our servers where it's processed into reports (pre-defined by the customer). As reports are completed, they're distributed via email to the appropriate contacts so end users can spend less time wrestling with complex software and more time putting the data to good use.
One monthly service fee covers everything. The service is future-proof, version-proof and platform-independent (more than 400 PBX systems are supported) to provide a lasting solution.
Developed in concert with Nortel Networks, the InfoPlus Security Audit is the most robust security assessment available for the Nortel PBX platform. A total of 85 separate analyses are performed, resulting in a truly consultative report that highlights existing and potential security issues within Meridian 1, Meridian Mail and Call Pilot systems. No additional hardware is required, and we handle all of the data collection and measurement remotely. We also follow up every Security Audit with a full hour of telephone consultation at no charge.
In addition, we also provide a full Security Audit for the Avaya PBX platform (G3v4 and later).
For ongoing security monitoring and fraud detection, Bristol Capital offers InfoPlus SwitchMinder - a fully-hosted service that constantly collects and analyzes call activity against user-defined security thresholds and proactively notifies users at the first signs of abuse. Unlike traditional call detail recording programs that focus on reactive solutions, SwitchMinder can assess trends in call activity and help your customers anticipate and prevent fraud before it occurs.
When companies develop business contingency plans, they often neglect to include their single most important communications system - their PBX. That's why we developed remote disaster recovery solutions that make it easy for Nortel users to bring their PBX systems into compliance with their organization's disaster recovery plan quickly and without major expense. From web-accessible binary data backups to remote, platform-independent system restoration, Bristol Capital offers Nortel users the most advanced disaster recovery solutions in the industry. We also give Nortel vendors the ability to offer a comprehensive disaster recovery service that protects customer data and facilitates restoration without adding headcount or dispatching technicians to customer locations. In addition, Bristol Capital has developed sophisticated backup solutions available for Nortel BCM systems.
These flexible solutions can be deployed across a customer base as a standard maintenance service or packaged and sold to key customers as a premium service.
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