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InfoPlus knows that successful communications management starts with the discovery process, which is why we offer the InfoPlus Site Survey. Conducted remotely, the InfoPlus Site Survey can be produced and delivered online in as little as one hour, and has been helping Avaya and Heritage Nortel Channel Partners turn back-office functions into revenue-generating activities for more than two decades.
- Reduce operating costs - InfoPlus Site Surveys cost far less than physical survey
- No additional hardware, software or head count required
- Divert technician resources to more critical customer issues
- InfoPlus distributors recover, on average, 18% in billable maintenance ports using the InfoPlus Site Survey
The InfoPlus Site Survey is performed using intelligent data gathering techniques that result in full bay-face layouts, accurate software and hardware inventories, a comprehensive Manufacturer Support Analysis and itemized sales and service opportunities. And web access means that you can share the data across multiple business channels without leaving your computer. InfoPlus Site Surveys are available for Avaya and Heritage Nortel Platforms, including BCM and CallPilot.
With more than 30 reports and analyses ranging from detailed station templates to equipment maps, the InfoPlus SourceBook provides a complete documentation of Avaya and Heritage Nortel Communication Servers - right down to the buttons on each set. And all the information is presented in a format that's easy to read and understand.
GuardianService® is a bundled InfoPlus solution that provides ongoing updates of the InfoPlus SourceBook, Site Survey, Manufacturer Support Analysis and Backup.
GuardianService® reports are accessible on the InfoPlus Online Services Portal 24X7, which means that enterprise users can share information instantly across all business channels and corporate locations - even with their service provider. In short, GuardianService® provides Avaya and Heritage Nortel users with a full range of system reports, analyses and disaster recovery capabilities unmatched in the industry.
Heritage Nortel users have full access to a range of customized InfoPlus support solutions aimed at making order from the chaos of complex engineering and maintenance issues.
From automated number plan expansions to cross-platform database migrations, Custom Solutions from InfoPlus deliver results on complex engineering and major MAC projects while minimizing the impact on your business. More importantly, InfoPlus brings efficiency and automation to these tedious, labor-intensive projects so you can free up your technical resources for other critical support issues.
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The InfoPlus Traffic Study is the most widely-used traffic study solution in the CPE industry and continues to set the standard for accuracy, reliability and ease-of-use. From trunking and IP bandwidth recommendations to processor utilization, the InfoPlus Traffic Study covers it all. Data is presented in full color graphics, and our recommendations are made using customer-friendly language that eliminates the need for engineering support. Multiple studies can be performed simultaneously, and the study supports both domestic and international locations.
The InfoPlus Traffic Study is available for Avaya, Heritage Nortel and Siemens 9006 communications platforms.
InfoPlus Call Management Services combine call accounting/CDR and ongoing traffic analysis into a flexible, secure web-based solution that can help enterprise users optimize performance while controlling costs. The service is highly scalable, so it matches customer growth without additional capital investment. All that's required is a small buffer box which is placed on the enterprise LAN. InfoPlus Call Management reports are distributed via email to the appropriate contacts so enterprise users can spend less time wrestling with complex software and more time putting the data to good use.
One monthly service fee covers everything. InfoPlus Call Management is future-proof, version-proof and platform-independent (more than 400 communications platforms are supported) to provide a lasting solution.
The InfoPlus Security Audit is the most robust security assessment available today for Avaya and Heritage Nortel communications platforms. More than 85 separate analyses of manufacturer "best practices" are performed, resulting in a truly consultative audit that highlights existing and potential security issues within Avaya and Heritage Nortel systems (including Meridian Mail and CallPilot).
For ongoing security monitoring and fraud detection, InfoPlus offers SwitchMinder - a fully-hosted service that constantly analyzes CDR activity against user-defined security thresholds and proactively notifies users at the first signs of abuse. Unlike traditional call detail recording programs that focus on reactive solutions, SwitchMinder can assess growing trends in call activity and help users anticipate and prevent fraud before it occurs.
InfoPlus Backup can help Avaya and Heritage Nortel enterprise users implement enterprise-wide disaster recovery routines with minimal cost and fuss.
Using proprietary collection routines, InfoPlus can provide remote, web-based binary database backups for all of your Avaya and Heritage Nortel systems - all with zero on-site technical support and absolutely no impact to your network.
InfoPlus Backup supports Avaya and Heritage Nortel Platforms, including BCM and CallPilot.
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