The focus has shifted. The constantly-evolving, converged communications systems available today rely on increasingly complex software to power sophisticated feature sets and capabilities. Hardware is important. But, thanks to advances in technology and continued consolidation in system footprints, it's far more generic and easier (and less costly) to replace in the event of a major failure.

Today, it's the data inside a communications system that makes it unique to the business it serves and, ultimately, demands the bulk of the support resources provided under a typical voice maintenance agreement. Even a partial loss of customer data can bring down an entire system, resulting in hours and hours of costly downtime for enterprise users. And without a valid, current system backup, even an average-sized database may take days to reprogram manually following a catastrophic failure.

Eliminate Dispatches and Reduce Costs

InfoPlus Backup Service enables Avaya and Heritage Nortel Channel Partners to implement a consistent, centralized Communication Server backup solution across an entire service footprint with minimal cost and overhead. In addition, our intelligent, hosted solution brings consistency and organization to what is commonly an unstructured, resource-intensive process - all while driving down costs, eliminating dispatches and adding tremendous value to your service portfolio.

Online Access to Critical Backup Files - 24 Hours a Day, 7 Days a Week

InfoPlus provides a uniform process, available 24X7, for the storage and retrieval of critical backup files. In the event of serious system failure, the most recent backup file may be quickly retrieved from our encrypted, password-protected InfoPlus Online Services Portal and uploaded to an Avaya or Heritage Nortel customer system - restoring service in just minutes.

Unparalleled Flexibility

InfoPlus Data Backup service requires no special hardware or software. Scheduled backups can be initiated with as little as one phone call, and we can accommodate even the most demanding customer schedules. Contact us today to see how we can help you streamline your current business practices and deliver positive results to your bottom line.

Minimum System Requirements: Avaya CM Release 2, Heritage Nortel X11 Release 22 or BCM Release 3.5. Partial Backups available for Heritage Nortel CallPilot.

Advanced Disaster Recovery Options

For customers with more rigorous business contingency requirements, InfoPlus offers GuardianService® - a bundled reporting and disaster recovery service for Avaya and Heritage Nortel platforms. Click here for more information.

Download a brochure here.

Data Backup is a component of GuardianService®.