Online PBX Management and Analysis

GuardianService includes periodic updates of the InfoPlus SourceBook, Site Survey and End of Life Analysis. These updates are typically performed monthly, but custom schedules are also available for systems that may experience high levels of MAC activity. The service also includes two email-based notification services that inform end users when an update has been performed while simultaneously alerting vendors to potential sales and service issues resulting from programming conflicts, capacity shortages and/or obsolete equipment.

All InfoPlus reports are published in the InfoPlus PBX database which means that vendors and their customers can share information instantly without the need for time-consuming and error prone site visits. In short, GuardianService provides vendors and their customers with a full range of PBX administrative reports in graphical and textual format that few telemanagement applications can match.

PBX Disaster Recovery and Data Protection

From basic data protection and storage to automated, remote restoration services, GuardianService offers advanced solutions that reduce system downtime and enable recovery from catastrophic system failures quickly and efficiently.

During each GuardianService update, two distinct types of database backups are performed: a binary database backup that enables you to create a system restoration disk or card from a single file available online 24X7, as well as a textual, platform-independant backup that provides for the automated, line-by-line restoration of your database in situations where a basic restoration disk cannot be used (i.e. hardware failures as a result of environmental damage).

GuardianService is hosted remotely as a service-bureau application and requires no additional hardware or expensive software packages. All of the data needed to provide GuardianService is obtained by downloading the information via the system's maintenance port.

Four Birds - One Stone

Satisfy business contingency requirements and take advantage of advanced PBX backup services without relying on site visits and manual procedures. But the benefits of the service go far beyond disaster recovery as you'll also have access to current Site Surveys, End of Life Information and SourceBooks for all of the systems you're protecting.

Why Customers Choose GuardianService

• Satisfy demanding business contingency requirements with no additional overhead or staffing requirements
• Avoid the potential embarrassment associated with prolonged PBX system failures
• Gain Online access to PBX configuration information that gives your staff and technicians valuable tools when performing remote maintenance and MAC work
• Use a powerful database to re-allocate expensive communications resources across the enterprise
• Identify service liabilities associated with continuing End-of-Life announcements
• Provides a single, uniform disaster recovery solution spanning SL1, Meridian 1 and CS1000 platforms (binary and textual data backup services available only on systems at Rel. 22 or newer - pre Rel. 22 systems are protected with our proprietary textual backup routines only)

Download a brochure here.