Communication Server Documentation and Analysis

GuardianService® is a bundled InfoPlus solution that provides ongoing updates of the InfoPlus SourceBook, Site Survey and Manufacturer Support Analysis. These updates are typically performed monthly, but customized schedules are also available.

GuardianService® reports are accessible on the InfoPlus Online Services Portal 24X7, which means that enterprise users can share information instantly across all business channels and corporate locations - even with their service provider. In short, GuardianService® provides Avaya and Heritage Nortel users with a full range of system reports and analyses unmatched in the industry.

Remote Disaster Recovery and Data Protection

From basic data protection and storage to automated, remote restoration services, GuardianService® offers advanced solutions that reduce system downtime and enable recovery from catastrophic system failures quickly and efficiently.

During each GuardianService® update, InfoPlus performs a binary database backup that allows users to create system restoration media from a single file available online, 24X7. InfoPlus then performs a secondary, proprietary backup (for Heritage Nortel only) on the textual data programmed in the Communication Server. This platform-independent backup provides for the automated, line-by-line restoration of a Heritage Nortel database when basic restoration methods and procedures cannot be employed.

GuardianService® is a hosted service and requires no additional hardware or expensive software packages. All of the data needed to provide GuardianService® is obtained by downloading the Communication Server information using an IP or dial-up connection.

Four Birds - One Stone

Now Avaya and Heritage Nortel users can satisfy business contingency requirements and take advantage of advanced system backup services without relying on site visits and localized, ad hoc backup procedures. But the benefits of GuardianService® go far beyond disaster recovery, as users also have access to current Site Surveys, SourceBooks and Manufacturer Support Analyses across the entire Avaya and Heritage Nortel enterprise.

Why Avaya and Heritage Nortel Enterprise Users Choose GuardianService®

• Satisfy demanding business contingency requirements with no additional overhead or staffing requirements.
• Avoid the potential embarrassment and cost of a prolonged Communication Server failures.
• Gain Online access to configuration information that gives your staff and technicians valuable tools when performing remote maintenance and MAC work.
• Use a powerful database to re-allocate expensive communications resources across the enterprise.
• Identify service liabilities associated with manufacturer sales life cycle announcements.
• Provides a single, uniform disaster recovery solution spanning Avaya and Heritage Nortel platforms.

Minimum System Requirements: Avaya CM Release 2 or Heritage Nortel X11 Release 14. Textual backups available for Heritage Nortel only.

Download a brochure here.