Communication Server Documentation and Analysis

GuardianService® is a bundled InfoPlus solution that provides ongoing updates of the InfoPlus SourceBook, Site Survey and Manufacturer Support Analysis. These updates are typically performed monthly, but customized schedules are also available.

GuardianService® reports are accessible on the InfoPlus Online Services Portal 24X7, which means that enterprise users can share information instantly across all business channels and corporate locations - even with their service provider. In short, GuardianService® provides Avaya and Heritage Nortel users with a full range of system reports and analyses unmatched in the industry.

Remote Disaster Recovery and Data Protection

From basic data protection and storage to automated, remote restoration services, GuardianService® offers advanced solutions that reduce system downtime and enable recovery from catastrophic system failures quickly and efficiently.

During each GuardianService® update, InfoPlus performs a binary database backup that allows channel partners to create system restoration media from a single file available online, 24X7. InfoPlus then performs a secondary, proprietary backup (for Heritage Nortel only) on the textual data programmed in the Communication Server. This platform-independent backup provides for the automated, line-by-line restoration of a Heritage Nortel database when basic restoration methods and procedures cannot be employed.

GuardianService® is a hosted service and requires no additional hardware or expensive software packages. All of the data needed to provide GuardianService® is obtained by downloading the Communication Server information using an IP or dial-up connection.

Four Birds - One Stone

As an Avaya/Heritage Nortel Channel Partner, you'll benefit from being able to satisfy the complex business contingency and management requirements of your enterprise efficiently and consistently, without having to spend time and money on site visits and sacrificing the profitability of your valuable maintenance contracts. But the benefits of GuardianService® go far beyond disaster recovery, as InfoPlus distributors also have access to current Site Surveys, SourceBooks and Manufacturer Support Analyses for both Avaya and Heritage Nortel enterprise maintenance customers. This information enables InfoPlus Channel Partners to keep maintenance contracts up-to-date and capture all billable port/license revenue.

Why Avaya and Heritage Nortel Channel Partners Choose GuardianService®

• Generate high-margin revenue streams and create market differentiation by adding the industry's leading communications management and disaster recovery service to your portfolio.

• Satisfy the demanding business contingency requirements of your customers with no additional overhead or staffing requirements.

• Improve the profitability of every maintenance contract while enhancing the level of service you provide for your Avaya and Heritage Nortel customers.

• Avoid the potential support liability associated with prolonged Communication Server outages.

• Keep port counts and system licenses updated while streamlining your maintenance contract renewal process

• Online access to critical system information gives your technical support center and technicians an advantage when performing remote maintenance and MAC work

Minimum System Requirements: Avaya CM Release 2 or Heritage Nortel X11 Release 14. Textual backups available for Heritage Nortel only.

Download a brochure here.