For more than two decades, Avaya and Heritage Nortel enterprise users have turned to InfoPlus to automate the arduous and costly process of performing site surveys. Our advanced, remote solution delivers an accurate, easy-to-read Site Survey in as little as two hours without ever dispatching a technician.

Features of the InfoPlus Site Survey:

• A full accounting of all port types and licenses.
• Detailed Equipment Maps.
• Full support for multi-location, Avaya FCE networks.
• Avaya port counts organized by cabinet and gateway.
• Complete inventory of software packages and installed hardware with card types and vintage information.
• Firmware Update Table (Avaya only).
• Customized Manufacturer Support Analysis.
• Hot and cold patch information.
• "Action Items" highlighting service improvement opportunities and capacity issues.

Validate Maintenance Contracts, Manage Assets

The InfoPlus Site Survey enables Avaya and Heritage Nortel users to keep accurate records of their communications assets - hardware and software - across multiple locations. In addition, the detailed information can be used to validate maintenance contract billing, and ensure that your service provider is accurately counting billable ports and licenses.

Data Harvesting

Just as communications systems become more complex and incorporate VoIP technology, so has the survey process. Often, the Communication Server's software can report inaccuracies, which is why we've developed several proprietary port count analyses and quality assurance routines that ensure the most accurate survey possible.

InfoPlus Manufacturer Support Analysis

Each InfoPlus Site Survey includes a customized Manufacturer Support Analysis - a robust software and hardware audit based on Avaya/Heritage Nortel sales life cycle information (obtained directly from the manufacturer). During the survey process, InfoPlus software analyzes all of the installed hardware and software components, and checks the current support rating of each item. Once we've prepared the full analysis, an InfoPlus Factory Support Rating is applied to each Avaya or Heritage Nortel system surveyed and included the InfoPlus Online Services Portal. Ratings link directly to the customized Manufacturer Support Analysis for each individual system. This allows users to quickly identify critical upgrade needs and prepare migration plans before major support liabilities arise. InfoPlus Manufacturer Support Analyses are dynamic and are continuously updated online long after the initial survey has been completed.

Minimum System Requirements: Avaya G3v4, Heritage Nortel X11 Release 14, Heritage CallPilot Release 2.0 or Heritage Nortel BCM Release 2.0.

Download a sample InfoPlus Site Survey for Avaya, Heritage Nortel CS1000, Heritage Nortel BCM or Heritage Nortel CallPilot.

Site Survey is a component of GuardianService®.