For more than two decades, Avaya and Heritage Nortel Channel Partners have turned to InfoPlus to automate the arduous and costly process of performing customer site surveys. Our advanced, industry-tested solution delivers an accurate, easy-to-read Site Survey in as little as two hours without ever dispatching a technician.

Features of the InfoPlus Site Survey:

• A full accounting of all port types and licenses.
• Detailed Equipment Maps.
• Full support for multi-location, Avaya FCE networks.
• Avaya port counts organized by cabinet and gateway.
• Complete inventory of software packages and installed hardware with card types and vintage information.
• Firmware Update Table (Avaya only).
• Customized Manufacturer Support Analysis.
• Hot and cold patch information.
• "Action Items" highlighting service improvement opportunities and capacity issues.

Stop Leaving Maintenance Revenue on the Table.

We know that technicians are always in short supply, and that service providers can't afford to pull these valuable resources to perform physical site surveys. It takes time to download system information and visually ID equipment - factor in driving time and you're looking at 4-5 hours of technician time. And after all of this time and internal cost, the survey you'll receive will be nothing more than a few scraps of paper with some scribbled card types and port counts.

Avaya and Heritage Nortel Channel Partners using the InfoPlus Site Survey recover, on average, 18% in billable maintenance ports. In addition, InfoPlus helps service providers reduce operating costs by delivering a survey that is far superior and less than a 1/4 of the cost of a traditional, physical site survey.

Turn administrative tasks into revenue-generating activities.

Not only can InfoPlus survey your customers in a fraction of the time it takes for a manual survey, we create a benefit-driven deliverable loaded with value. Additionally, online access makes it possible to share survey information with sales, operations and technical support just hours after a request is submitted.

Data Harvesting

Just as communications systems become more complex and incorporate VoIP technology, so has the survey process. Often, the Communication Server's software can report inaccuracies, which is why we've developed several proprietary port count analyses and quality assurance routines that ensure the most accurate survey possible.

MAC Revenue Stimulation

Every InfoPlus Site Survey includes "Action Items" detailing potential sales and service opportunities uncovered using InfoPlus' sophisticated software routines. During the survey process, we search for capacity shortages, programming errors, clean-up issues and a variety of other items that service providers can exploit to generate MAC revenue or stimulate the sales of new hardware. Often, the 'Action Items" we identify more than cover the cost of the survey itself.

InfoPlus Manufacturer Support Analysis

Each InfoPlus Site Survey includes a customized Manufacturer Support Analysis - a robust software and hardware audit based on Avaya/Heritage Nortel sales life cycle information (obtained directly from the manufacturer). During the survey process, InfoPlus software analyzes all of the installed hardware and software components, and checks the current support rating of each item. Once we've prepared the full analysis, an InfoPlus Factory Support Rating is applied to each Avaya or Heritage Nortel system surveyed and included the InfoPlus Online Services Portal. Ratings link directly to the customized Manufacturer Support Analysis for each individual system. This allows users to quickly identify critical upgrade needs and prepare migration plans before major support liabilities arise. InfoPlus Manufacturer Support Analyses are dynamic and are continuously updated online long after the initial survey has been completed.

InfoPlus MARS - Maintenance and Revenue Stimulation

InfoPlus offers an out-sourced maintenance contract renewal program that may be deployed across your customer base with virtually no set-up and minimal expense. In fact, InfoPlus guarantee that you'll see a positive impact on your bottom line after the very first InfoPlus Site Survey. For more information about InfoPlus vendor support programs, contact us.

Minimum System Requirements: Avaya G3v4, Heritage Nortel X11 Release 14, Heritage CallPilot Release 2.0 or Heritage Nortel BCM Release 2.0.

Download a sample InfoPlus Site Survey for Avaya, Heritage Nortel CS1000, Heritage Nortel BCM or Heritage Nortel CallPilot.

Site Survey is a component of GuardianService®.