InfoPlus

End User : Products and Services : Report Access : Support : Order : News & Information : Bristol Focus

How safe is your PBX from today's sophisticated hackers that use illegal means to access your PBX? Just like a computer hacker, a PBX hacker employs an array of complex hacking tools ranging from password-stealing software to automatic dialers that perpetuate toll fraud. And hackers are difficult to detect until the damage is already done, often resulting in the loss of thousands of dollars. In addition to external threats, companies must protect themselves from unintended internal use of communications resources. These are sophisticated problems that require sophisticated countermeasures.

Bristol Capital offers two solutions dedicated to PBX security and fraud detection.

InfoPlus Security Audit

Developed with an eye towards customer friendliness, the InfoPlus Security Audit is comprised of 85 separate analyses for the Nortel Communication Server (Meridian to CS1000), Meridian Mail and CallPilot platforms as well as Avaya Communication Manager systems (G3v4 and later). Designed to exceed current industry standards, the InfoPlus Security Audit is a comprehensive and consultative report that identifies every conceivable "hole" or weak spot in the PBX and Voicemail System. Not only do the reports include detailed analyses and assessments of how the PBX is programmed, they specify, in user-friendly language, how to take corrective actions to enhance security and prevent unauthorized use in the future. That's the kind of protection against unwanted access and use that's needed today.

Since Bristol Capital operates as a remote service bureau, no hardware or software is required, and no data preparation is necessary. All that is needed to perform the study is remote access to your system (1st and 2nd Level passwords will be required for Nortel systems). Once we have the necessary password information, our remote service bureau will initiate the call and retrieve the data necessary to complete the full audit.

Here's a small sampling of some of the report topics you'll find in the InfoPlus Security Audit:

Administrative Access and System Configuration
Stations and Trunking
Controlling Calling Privileges
Call Routing
Mobile Services Access
Controlling Feature Access
Direct Inward System Access
Automatic Call Distribution
Multi-Tenant Service
System Configuration
Mailbox Passwords/Mailboxes to Investigate
Restriction/Permission Lists
Classes of Service
Messaging Features and Voice/Fax Services
Virtual ACD Agents

Contact your distributor to see how you can begin protecting your PBX today with the InfoPlus Security Audit.

InfoPlus SwitchMinder - ongoing, proactive security monitoring

For ongoing toll-fraud monitoring and detection, we offer SwitchMinder - a fully-hosted service that constantly collects and analyzes call activity against user-defined security thresholds and proactively notifies users at the first signs of abuse:

Calls to unexpected or restricted destinations
Calls made at unusual times
Excessive charges within a given time period
Unexpected trunk-to-trunk activity
Excessive calls to or from voice mail
Repeated call forwarding to external numbers
Call activity during holidays or outside normal business hours
Unauthorized connections to PBX maintenance ports

SwitchMinder can apply multiple security rules concurrently and assess trends in call activity giving users the ability to analyze calls against a wide range of criteria. When an alert is triggered and distributed over email or text messaging, key personnel can access SwitchMinder on the web to obtain more detailed information about the warning.

Download a sample Security Audit

The InfoPlus Security Audit supports Nortel Meridian/CS1000, Meridian Mail and CallPilot platforms, as well as Avaya Definity/Communication Manager systems.

SwitchMinder is fully compliant with more than 400 TDM/IP PBX and Key systems - contact us today to find out if your system is supported.

Some Facts about Toll Fraud:

A survey of over 90 businesses uncovered losses from Toll Fraud ranging from a few thousand dollars to $4 million. The "average" loss for all reported business cases is estimated at $168,000.
Long distance charges stolen through customer premise equipment in the U.S. is approximately $1.3 billion.
Average loss per incident caused by customer premise equipment (CPE) toll fraud is around $20,000.

DLD DIGEST

Additional Features and Benefits of the InfoPlus Security Audit:

Fast Turnaround - security audit data can be processed and accessed within five days
Web Access - reports and detailed fraud alerts are published and archived on our secure, password-protected web site
Be Proactive, not Reactive - fraud alerts are immediately distributed via email and text messaging to key personnel at the first indication of suspicious call activity
Free Consultation: one hour of consultation is included with each Nortel Security Audit at no charge
No Learning Curve - data is presented on a secure website in easy to read format - no software required
Monitor Multiple Locations - SwitchMinder is fully scalable and allows you to monitor multiple locations without taxing your technical resources

Click for Vendor