InfoPlus

Vendor : Products and Services : Report Access : Support : Order : News & Information : Bristol Focus

How will you meet the growing customer demand for security analysis?

Bristol Capital offers two services dedicated to PBX security and fraud detection.

InfoPlus Security Audit

Developed in concert with Nortel Networks, the InfoPlus Security Audit is comprised of 85 separate analyses spanning the Nortel PBX, Meridian Mail and Call Pilot platforms as well as Avaya PBX systems (G3v4 and later). It's a consultative audit that identifies every conceivable "hole" or weak spot in your customers' PBX and Mail Systems. But the InfoPlus Security Audit doesn't stop there.

The InfoPlus Security Audit analyzes your data against Nortel security policy statements AND provides specific solutions that you can implement today to prevent future security breaches and costly toll fraud. No additional engineering support is required - everything is presented in jargon-free, customer-friendly language that both casual users and novice technicians can work with.

InfoPlus SwitchMinder - ongoing, proactive security monitoring

For ongoing toll-fraud monitoring and detection, we offer SwitchMinder - a fully-hosted service that constantly collects and analyzes call activity against user-defined security thresholds and proactively notifies users at the first signs of abuse:

Calls to unexpected or restricted destinations
Calls made at unusual times
Excessive charges within a given time period
Unexpected trunk-to-trunk activity
Excessive calls to or from voice mail
Repeated call forwarding to external numbers
Call activity during holidays or outside normal business hours
Unauthorized connections to PBX maintenance ports

SwitchMinder can apply multiple security rules concurrently and assess trends in call activity giving users the ability to analyze calls against a wide range of criteria. When an alert is triggered and distributed over email or text messaging, key personnel can access SwitchMinder on the web to obtain more detailed information about the warning.

Outsourced expertise removes the burden of support

Bristol Capital backs up every Nortel Security Audit with a free hour of second-level telephone consultation. This enables our distributors to implement a totally outsourced solution across a customer base today without scrambling to hire additional staff to support the process. In addition, we handle all of the data collection remotely so you and your customers won't have to struggle with time-consuming, manual data dumps - all with zero impact to your customers and your business operation.

SwitchMinder is also a hosted solution that requires no software or additional computers on-site. Call records are output to a buffer connected to the customer's LAN and then pushed to Bristol Capital for processing. Fraud alerts are then distributed via email or text message to key personnel as thresholds are met and suspicious trends are detected.

High demand, high margin

Vendors that choose the InfoPlus Security Audit and SwitchMinder are able to meet the growing customer demand for security analysis and toll-fraud monitoring while adding a high-margin solution to their service portfolios. Private label solutions are available for vendors that wish to build even stronger programs around these services.

Download a sample Security Audit

The InfoPlus Security Audit supports Nortel Meridian/Succession, Meridian Mail and Call Pilot systems, as well as the Avaya PBX systems (G3v4and later).

SwitchMinder is fully compliant with more than 400 TDM/IP PBX and Key systems - contact us today to find out if your system is supported.

Bristol Capital provides a full hour of second-level consultation for each Nortel security audit we produce.

Here's why more and more distributors are choosing the InfoPlus Security Audit to support their customers:

Meet the growing customer demand for Security Audits and toll abuse monitoring while creating a new, high-margin revenue stream
Complete outsourced solutions - provide robust security analyses and instant fraud alerts without taxing your technical resources
Security Audit recommendations are made in plain English - no engineering support or interpretation required
Uncover significant MAC and service revenue with each audit
No manual data collection or special software packages are required
Encrypted, online access lets you share data with your customer without ever leaving your office
Supports domestic and international locations
Provide better service by helping your customers proactively detect suspicious call activity and misuse before resulting in a major security breach

Click for End User