• InfoPlus® and Smart IP Announce Partnership

    December 19, 2013

    Smart IPInfoPlus is pleased to announce a partnership with Smart IP, Canada’s leading independent voice and data specialist - to deliver new, enhanced voice maintenance and implementation support services for its Avaya maintenance customers.

    InfoPlus® Session Manager Book receives Avaya DevConnect Compliance

    November 1, 2013

    AvayaCompliantInfoPlus is proud to announce that our latest product offering, the InfoPlus Session Manager Book, has successfully completed the Avaya DevConnect Compliance Testing process.  This milestone indicates that Avaya recognizes the Session Manager Book is fully compatible with the Avaya Aura Session Manager R6.3 release.

    New InfoPlus® Service: Session Manager Book for Avaya Aura

    August 9, 2013

    Just launched! The InfoPlus Session Manager Book is a NEW offering that gives Avaya business partners and their customers actionable intelligence, timely recommendations and key configuration information related to Avaya Session Manager.

    InfoPlus® and Windstream Partner to Provide Windstream GuardianService

    August 1, 2013

    windstreamInfoPlus is pleased to announce it has partnered with Windstream, a leading provider of advanced network communications, to deliver an enhanced voice maintenance support service - Windstream GuardianService - across their base of Avaya enterprise users. Under this new Agreement, InfoPlus GuardianService® will become a standard component of Windstream's Enhanced/Complete voice maintenance plans.

    InfoPlus® and Sharp Communication Services Announce Partnership

    July 2, 2013

    sharpcommInfoPlus is excited to announce a new agreement with Sharp Communication Services - an Avaya Connect Partner and provider of voice and data solutions servicing the Mid-Atlantic region of the US. Under the new partnership, Sharp will incorporate InfoPlus Services into its portfolio of Avaya and Nortel solutions and leverage the offerings to deliver enhanced support for its enterprise customers.

    InfoPlus® and Altura Communication Solutions Announce Partnership

    June 12, 2013

    alturaInfoPlus is pleased to announce that it has partnered with Altura Communication Solutions - an Avaya Platinum Business Partner and a leading provider of communication-enabled solutions and managed services to enterprises - to provide enhanced services for its nationwide Avaya and Nortel enterprise customers.

    InfoPlus® Enhances its Site Survey - again

    January 28, 2013

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    Based on recent feedback received from one of our distributors, InfoPlus announces another enhancement to its Site Survey for Avaya's Communications Manager.

    InfoPlus® and VOX Network Solutions Announce Partnership

    January 26, 2013

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    InfoPlus is pleased to announce a new distribution agreement with VOX Network Solutions, an Avaya Gold Business Partner and leading provider of voice and data solutions.

    InfoPlus® and Transcend United Technologies Announce Partnership

    November 30, 2012

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    InfoPlus is excited to announce a partnership with Avaya Platinum Partner – Transcend United Technologies - to provide InfoPlus communications management services to Transcend’s base of Avaya voice maintenance and managed services customers throughout the United States.

    InfoPlus® and Cerium Networks Announce Partnership

    November 16, 2012


    InfoPlus is pleased to announce a partnership with Avaya Connect Platinum Partner - Cerium Networks - to provide InfoPlus communications management services to select Cerium voice maintenance and managed services customers throughout the United States.

    InfoPlus® and Unity Telecom Join to Provide Value, Support Services

    August 30, 2012

    InfoPlus is pleased to announce a partnership with Avaya Platinum Partner - Unity Telecom - to provide InfoPlus communication management reports to Unity's maintenance customers throughout Canada and the United States. 

    As a part of the newly formed agreement, an annual InfoPlus Site Survey and SourceBook will be provided to select Unity customers with a maintenance agreement contract on their Avaya or Nortel system.  In addition, Unity will provide the same bundle of InfoPlus reports for customers upon completion of new installations and system upgrades.


    InfoPlus® and TELUS Partner to Provide TELUS GuardianService

    July 1, 2012

    InfoPlus is pleased to announce it has partnered with leading telecommunications provider TELUS to deliver an enhanced voice maintenance support service - TELUS GuardianService, to all Avaya and legacy Nortel voice maintenance customers.  Under the terms of this agreement, TELUS customers will receive a quarterly Site Survey, SourceBook, a full System Backup, and access to the TELUS Online Portal as a part of their ongoing maintenance services.


    Call Vectoring Documentation Enhancement to InfoPlus® SourceBook

    July 1, 2012

    InfoPlus introduces significant enhancements to its SourceBook product for Avaya users, now providing comprehensive documentation of Call Vectoring.  The InfoPlus SourceBook, the industry standard for communication system programming documentation for over two decades, now provides call vectoring documentation, descriptions and action item alerts.

    Of significant importance is the addition of a 'plain English' translation of each vector instruction, allowing administrative personnel to ensure their intended call flow designs were properly implemented in the call vectoring function, without the need to know 'vector speak'.

    InfoPlus® Exhibits at 2012 IAUG Conference

    May 1, 2012

    InfoPlus is pleased be among the 140+ partners exhibiting at the 2012 IAUG Global Education Conference to be held in Boston later this month.  This event brings thousands of Avaya users from around the globe together annually to network, meet with Avaya's executive leadership teams, participate in educational sessions and connect with vendors and service partners at the Solutions Expo.

    InfoPlus® Services Selected by Aura Alliance

    April 12, 2012

    InfoPlus is pleased to announce that the largest Avaya-endorsed alliance in the world, the Aura Alliance, has selected the InfoPlus Services portfolio as an official addition to its range of telecommunication services.  Under the new partnership, over 50 Avaya-credited Aura Alliance member organizations operating in more than 90 countries will now have direct access to the full suite of InfoPlus communication management reports and analytical tools for the Avaya Communication Manager and CS1000 platforms.  Alliance members can now purchase InfoPlus Services directly from the Aura Alliance at a significant discount.

    InfoPlus® and MAC Source Announce Partnership

    March 21, 2012

    InfoPlus announces that it has entered into an agreement with MAC Source Communications to provide the InfoPlus suite of communications management reports to their customers throughout the northeast and midwestern United States.

    Under the new agreement, MAC Source will be implementing the quarterly InfoPlus GuardianService® - a platform-independent, remote disaster recovery and restoration service - across their customer base to provide a uniform PBX disaster recovery and reporting tool.

    InfoPlus® Traffic Study Metrics Enhanced

    December 10, 2011

    InfoPlus is pleased to announce three important enhancements to the Traffic Study report for Avaya CM platform users.  These updates make the InfoPlus Traffic Study a powerful tool for the detection of problems that could rob your communication system of network capacity, have a negative impact on performance or be indicative of hardware failure.

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